WhatsApp Business API Malaysia — from $5/month

Live in minutes

From zero to selling on WhatsApp

No developers, no waiting. Connect your number and talk to customers the same day.

📱

1. Connect your +60 number

Any Malaysian mobile or landline through Meta's one-click signup — or keep using the WhatsApp Business app on the same number with Coexistence.

📇

2. Import contacts

Upload a list, sync from Shopify or WooCommerce, or capture leads from Click-to-WhatsApp ads — with consent tracking built in.

⚡

3. Automate in BM and English

AI replies in your customer's language, chatbots, drip journeys and broadcasts — all no-code.

📈

4. Grow

Track delivery, reads and replies. Turn enquiries into orders, viewings, bookings and test drives.

25+ tools, one platform

Every WhatsApp superpower, tuned for Malaysia

One workspace instead of five separate tools — from a Shah Alam online store to a Johor Bahru clinic.

💬 Engage

💬

Shared Team Inbox

Multi-agent inbox with assignment, internal notes, quick replies and 24-hour-window awareness — perfect for sales floors and front desks.

🇲🇾 Sending window

📢

Broadcasts & Campaigns

Template sends to segments, with a sending window you set in Settings (for example 9 AM–9 PM Malaysia time) that holds scheduled broadcasts until it reopens, and automatic opt-out handling.

🛤️

Drip Journeys

Automated multi-step sequences — onboard new leads, nurture viewings, win back lapsed customers on autopilot.

🆎

A/B Testing

Split your audience across two template variants and let the best read rate win.

📞

WhatsApp Calling

Voice calls right inside the chat — no separate dialer, just like WhatsApp.

🇲🇾 Verification

☑️

Verification Guidance

Guidance on Meta business verification using your SSM (Companies Commission of Malaysia) registration documents, with a legal name that matches exactly. Meta makes the decision.

🤖 Automate & AI

🇲🇾 BM + English

🧠

Multilingual AI Bot

Train the AI on your FAQs, products & policies — it replies in your customer's language, Bahasa Melayu, English, Chinese or Tamil, around the clock.

✨

AI Agent-Assist

One-tap reply suggestions for your agents, drafted from the live conversation — in the customer's language.

🤖

No-code Chatbot

Visual keyword + button/list flows with welcome & away messages — no code needed.

🧩

Flow Builder

Rich in-chat WhatsApp Flows (forms) for lead-gen, bookings and surveys — no website needed.

📅

Appointment Booking

Services, slots & reminders — let the bot fill your calendar and cut no-shows for clinics, salons and showrooms.

🎤

Voice Transcription

Turn any inbound voice note into text with one tap, so an agent can read it instead of listening. Connect your own OpenAI key in AI settings.

🛒 Commerce & Growth

🇲🇾 COD

📦

COD → Prepaid

Cash on delivery still accounted for 14% of Malaysian e-commerce payments in 2024 (GlobalData, cited by Pos Malaysia). Confirm COD orders on WhatsApp and offer a payment link before dispatch.

🛍️

Catalog & Payment Links

Send rich product cards and collect payments in chat through Stripe payment links — from baju kurung to nasi lemak catering orders.

🛒

Shopify & WooCommerce

Order confirmations, shipping updates and abandoned-cart recovery flow to WhatsApp automatically.

📣

Click-to-WhatsApp Ads

Capture and attribute leads from Instagram & Facebook ads — see exactly which campaign drives revenue.

🏢

Your Whole Team, No Seat Fee

Add your salespeople, agents and managers without paying per user — role-based access, departments and per-agent analytics.

🧩

Developer API & Webhooks

Trigger sends and receive inbound programmatically — integrate your CRM, POS, booking system or tuition-centre software.

Feature access depends on your plan — AI, automation, calling and integrations are included from Pro.

Made for Malaysian industries

Built for how Malaysia does business

From Bukit Bintang boutiques to Kuching clinics — QuickWA speaks your industry.

🛍️

E-commerce & Social Sellers

Many Malaysian sellers run Shopee, Lazada and TikTok Shop alongside their own store. Move repeat buyers to your WhatsApp: order updates, COD confirmations and Raya or 11.11 offers to customers who opted in.

Repeat buyers on your number

🏠

Property

Instant replies to listing enquiries, floor plans and photos in chat, and viewing bookings for condos in Mont Kiara, Cyberjaya or Iskandar Puteri.

Instant lead follow-up

🍜

F&B & Catering

Direct orders with a catalog and payment link, catering quotes for kenduri and office events, and reservation reminders.

Direct orders in chat

💆

Clinics & Aesthetics

Appointment reminders, rescheduling and post-treatment follow-ups in BM, English or Chinese — in one thread per patient.

Fewer no-shows

📚

Education & Tuition

Class schedules, fee reminders and trial-class bookings for tuition centres, with parents answered in the language they use.

Parent updates

🚗

Automotive

Test-drive bookings, service reminders and quotation follow-ups for dealers and workshops from Klang to Penang.

Faster quote-to-booking

🧧 Chinese New Year 🌙 Ramadan & Hari Raya Aidilfitri 🪔 Deepavali 🇲🇾 Merdeka · 31 Aug 🤝 Hari Malaysia · 16 Sep 🛒 11.11 & 12.12 sales

Plan the year around Chinese New Year (early February 2027), Ramadan and Hari Raya Aidilfitri (expected in March 2027, subject to the moon sighting), Deepavali, Merdeka and the 11.11 and 12.12 sales — and adjust your sending window for buka puasa hours.

Responsible messaging

Built for Malaysia's messaging rules

Malaysia's Personal Data Protection Act 2010, amended in 2024, lets customers stop their data being used for direct marketing (section 43). Since 1 June 2025 it also requires a Data Protection Officer and breach notification to the Personal Data Protection Commissioner, and fines for breaching its principles now reach RM1 million. QuickWA helps you record consent and honour opt-outs; you remain responsible for your own compliance.

✅

Official Meta API

Built on the official WhatsApp Cloud API — no grey-market tools. Your number's quality rating stays visible, so you can act before Meta limits sending.

🕘

Sending Hours

Set a sending window in Settings, for example 9 AM–9 PM Malaysia time. A scheduled broadcast outside it waits and goes out when the window reopens.

🛡️

Consent & Opt-outs

Track how each contact opted in. English opt-out keywords such as STOP and UNSUBSCRIBE are honoured automatically across broadcasts and journeys.

🧾

Clear Costs

Plans from $5/month (about RM 20), monthly or yearly. Meta's messaging fees are billed by Meta to your own account, with no QuickWA markup.

Works with the tools businesses in Malaysia already use

Shopify

WooCommerce

Stripe

HubSpot

Zoho CRM

Bitrix24

Calendly

Cal.com

Google Sheets

Meta Lead Ads

Zapier

Android app

Your inbox, in your pocket

Reply to customers from your phone — text, photos, documents and voice notes — and get a push notification the moment a message arrives, so nothing waits until someone is back at a desk.

Shared team inboxPush notificationsPhotos, docs & voice notesBroadcasts on the go

Free with every QuickWA account · Available for Android

Compare providers

The lowest starting price among WhatsApp API platforms in Malaysia

Starting prices copied from each provider's own public pricing page on 26 October 2026 — two Malaysian companies first, then two platforms that sell here in ringgit or US dollars. Meta's message rates are the same on every platform.

💚 0% markup on Meta fees👥 No per-seat fees🧾 $0 setup fee🔓 Monthly or yearly, cancel anytime

Provider	Starting price	Team seats	Meta message fees
QuickWA	From $5/month	No per-seat fees	Billed by Meta to you at Meta's rates — 0% QuickWA markup
ForwardChat (Puchong, Selangor)	RM 299/month (Starter, billed monthly); RM 1,000 one-time AI setup, waived on quarterly or annual billing	3 team users on Starter	Billed by Meta to your own account — “ForwardChat adds nothing on top”
respond.io (HQ Kuala Lumpur)	US$79/month (Starter, billed yearly at US$948); US$99 billed monthly	5 users included; extra users US$12/month	Not included in the subscription; you top up WhatsApp credit on respond.io
SleekFlow	RM 399/month (Pro, billed yearly at RM 4,788)	3 user seats; seat add-on available	Per SleekFlow rate card, plus RM 50/month WhatsApp number hosting
ChatMaxima	US$19/month (Starter, billed monthly) or US$99/year	3 team members; extra members US$6/month	Not stated on pricing page (its Malaysia rates page says “no per-message markup”)

Prices as listed on each provider's public pricing page, checked 26 October 2026; SST and other local taxes may apply, and providers can change prices at any time. Some providers also offer free tiers with limits; this table compares paid starting plans. Omnichat, Qiscus and iSMS sell WhatsApp API services in Malaysia but publish no plan price. Sources: ForwardChat (Puchong, Selangor) · respond.io (HQ Kuala Lumpur) · SleekFlow · ChatMaxima.

Simple plans

Plans start at $5/month

See every plan, feature and message limit after you sign up — then pick what fits your team.

💚 No markup on Meta messaging fees 👥 No per-seat fees 📅 Monthly, or yearly at 20% less 🔓 Cancel anytime

Create your account → 💬 Talk to our team

💚 Meta's messaging fees in Malaysia, with nothing added

📣 Marketing RM 0.3467 ($0.086)🔔 Utility RM 0.0564 ($0.014)🔐 Authentication RM 0.0564 ($0.014)💬 Service RM 0.0564 after 1,000 free

Meta's Malaysia rate card in ringgit (USD equivalents from Meta's USD card), effective 1 October 2026, for messages to +60 numbers. Authentication messages sent by businesses outside Malaysia cost RM 0.1685. “About RM 20” for $5 uses Bank Negara Malaysia's USD/MYR middle rate of 4.084 on 26 October 2026. Meta charges per delivered message by category; the first 1,000 service replies per number each month are free. These fees are billed by Meta to your own WhatsApp account and carry no QuickWA markup. AI provider usage is separate.

Questions

Everything businesses in Malaysia ask us

What is the cheapest WhatsApp Business API in Malaysia? +

On the pricing pages we checked on 26 October 2026, QuickWA had the lowest paid starting price at $5/month (about RM 20). ForwardChat starts at RM 299/month, SleekFlow's Pro at RM 399/month billed yearly, respond.io at US$79/month billed yearly and ChatMaxima at US$19/month. Meta's message fees are the same on every platform.

How much does the WhatsApp API cost in Malaysia? +

Two parts: the platform subscription and Meta's per-message fees. From 1 October 2026 Meta charges RM 0.3467 per marketing message and RM 0.0564 per utility, authentication or service message to a +60 number, and each number gets 1,000 free service replies a month. On QuickWA you add a plan from $5/month, with no per-seat or setup fees.

Is QuickWA an official Meta WhatsApp provider? +

QuickWA runs on the official Meta WhatsApp Cloud API and connects your number through Meta's embedded signup. You own your WhatsApp Business Account, and Meta invoices you directly for messages at its published rates.

Can I keep my existing +60 WhatsApp number? +

Yes. Any Malaysian mobile or landline that can receive a verification code works. If the number is on the WhatsApp Business app, connect it with Coexistence and keep using the app on the same number. Some app features — broadcast lists, labels, quick replies, groups and calls on that number — stop working under Coexistence, and QuickWA provides inbox equivalents.

What documents do I need for Meta business verification in Malaysia? +

Meta asks for official documents that show your legal business name — in Malaysia usually your SSM registration documents for a Sdn Bhd, PLT or sole proprietorship. The name on your Meta business portfolio must match them exactly. Meta makes the verification decision.

Does it work with Shopify and WooCommerce? +

Yes. Connect your store and order confirmations, shipping updates, COD confirmations and abandoned-cart reminders go out on WhatsApp automatically. Shopee, Lazada and TikTok Shop are not QuickWA integrations, so use your own store or contact list for those customers, with their consent.

Can I send WhatsApp messages in Bahasa Melayu, Chinese and Tamil? +

Yes. Create Meta-approved templates in Malay, Chinese, Tamil and English, and the AI assistant replies in the customer's language. Opt-out keywords are currently English (STOP, UNSUBSCRIBE), so tell customers in your message how to opt out.

What does Malaysia's PDPA mean for WhatsApp marketing? +

The Personal Data Protection Act 2010 lets customers tell you to stop using their data for direct marketing, and the 2024 amendments added a Data Protection Officer requirement and 72-hour breach notification to the Commissioner from 1 June 2025. QuickWA gives you consent tracking, automatic STOP opt-outs and a sending window; you remain responsible for having customers' permission. This is not legal advice.

How does billing work for Malaysian companies? +

Malaysian accounts are billed in USD. Choose monthly or yearly — a yearly plan costs 20% less than 12 monthly payments — and the subscription renews until you cancel. There is no setup fee and no per-seat fee, and every plan, feature and message limit is shown after sign-up.

Which features are included? +

Every account gets the shared team inbox, broadcasts, contacts and templates. AI, automation, calling and integrations are included from Pro. Our Android app lets your team answer chats on the go; there is no iOS app.